ProMusic
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We want you to be completely satisfied with your purchase. Learn about our return and refund policies below.
Return eligible items within 7 days of delivery
All products are tested and guaranteed authentic
Simple return process with our customer support
Most products are eligible for return within 7 days of delivery, provided they meet the following conditions:
✓ Standard Return Policy: Most of our musical instruments and audio equipment are covered under our 7-day return policy. Check individual product pages for specific return eligibility.
The following items cannot be returned or exchanged:
Important: Some products have special return conditions. Always check the product page for specific return eligibility before purchasing.
Reach out to our customer support via WhatsApp, phone, or email within 7 days of receiving your order. Provide your order number and reason for return.
Our team will review your return request and provide approval along with return instructions.
Pack the item securely in its original packaging and ship it to our designated address. You may need to cover return shipping costs unless the return is due to our error.
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.
Refunds will be credited to your original payment method within 5-7 business days after we receive the returned item.
For COD orders, refunds will be processed via bank transfer. Please provide your bank account details when initiating the return.
Note: Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us: